How do you design modern digital products and services for nearly 350 million people from all walks of life? Megan Holman and Jess Jones from Coforma, a digital services company that works with the United States government, discussed their experience developing federal services that make it easier for Americans to interact with the government, access benefits, and exercise their rights.
Following the
U.S. Digital Services Playbook, Megan and Jess walked through the methods they use to understand the problem they are solving, center Americans' needs in their design decisions, and deliver accessible, inclusive digital services.